FAQ

Frequently Asked Questions and Answers

We’re sure you have a million questions! Below we have provided answers to some of our most common queries.

What is the cost to have Mega Source Asia assist with sourcing?

Upon taking on a sourcing project, we charge a once-off fee of R500 excluding VAT to begin the sourcing process. This cost includes up to a maximum of five items and is 100% refundable upon you placing an order for samples.

On mass production orders, we charge an industry standard sourcing margin which is included in the pricing we quote our customers.

What is the cost for samples?

The sample cost varies from supplier to supplier, generally the sample cost will be 2 x the cost of the mass production unit cost. Sample costs are generally refundable upon mass production order confirmation.

What are your payment terms for sourcing orders?

We require 50% deposit upon confirmation of order, with the balance due 30 days, or before sending out the goods.

What guarantee / warranty do you offer on products?

We offer a manufacturer warranty, which is an industry standard of 12 months from purchase. On the rare occasion defects goods or a return rate of more than 5% is experienced, we negotiate compensation terms with suppliers on your behalf.

How long does it take to go from sourcing to receiving an order?

Sourcing takes up to 7 working days. Upon confirmation of item and price, samples are usually shipped out within 7-10 days of sample payment received.

Mass production orders take between 30-60 days upon deposit.
Shipping by express – 7-10 days / by air cargo -10-14 days / by sea – 30-40 days.

Can you import for us?

Yes we can! Mega Source Asia is a registered company in the Republic of South Africa and has all necessary import and export licenses.